Thank you for choosing FameUps. We appreciate your trust in our products/services. Please read this refund policy carefully before making a purchase.
1. Refund Eligibility:
We want to ensure that you are completely satisfied with your purchase. Refunds are issued under the following conditions:
1.1 Product/Service Defects: If the product or service you received is defective or not as described, you may be eligible for a refund. Please contact our customer support team within 7 days of receiving the product or service.
1.2 Cancellation: If you decide to cancel your order before it has been processed or shipped, you may be eligible for a full refund. Please note that some products/services may have specific cancellation policies, and you should review the product/service details for more information.
1.3 Unsatisfactory Performance: In the event that a service provided by FameUps does not meet your expectations, you may be eligible for a refund. Please contact our customer support team with details about the unsatisfactory performance.
2. Refund Process:
To request a refund, please follow these steps:
2.1 Contact Customer Support: Reach out to our customer support team at contact@fameups.com within the specified timeframe.
2.2 Provide Details: Clearly state the reason for the refund request and provide any supporting documentation or evidence.
2.3 Evaluation: Our team will review your request and determine its eligibility based on the conditions outlined in this policy.
2.4 Refund Issuance: Refund turn around time is 7 days, if your refund is approved, it will be processed within 7 days, using the original method of payment or an alternative method agreed upon by both parties. We will inform the client once we processed the refund, and it will credit within 5-7 working days after getting processed.
3. Exceptions:
3.1 Downloadable Products: Due to the nature of downloadable products, refunds may not be provided once the download is initiated. Please ensure that you have reviewed all product details before making a purchase.
3.2 Services: Refunds for services may be subject to specific terms and conditions outlined in the service agreement. Please refer to the service agreement for more information.
If you have any questions about our refund policy or need further assistance, please contact our customer support team at contact@fameups.com.
FameUps reserves the right to update or modify this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
Thank you for choosing FameUps. We value your satisfaction and are committed to providing a positive experience.